The following terms and conditions apply to all contact with Juno & Co, including behavioural advice and training, online courses, one-to-one training, group training, intensive training and any verbal or written information related to the services provided by Juno & Co (we). These terms and conditions are in place to protect the safety and welfare of staff, the client(s), dog(s) and any other third parties;

 

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Clients & Dogs

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• Any information regarding the health and medical history and/or severe behavioural issues and/or bite/injury history relating to the dog(s) must be disclosed prior to any behavioural consultation or training. You agree to disclosing any health and medical information and/or any severe behavioural issues or bite/injury incidents for the entire duration that we are working with the dog(s).

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• Dogs attending training services must be in good health and fit to participate in the service upon arrival.

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• The client(s) must disclose any known medical conditions, injuries, illnesses, behavioural issues, bite or injury history, or any other circumstances that may affect the safety or suitability of the dog(s) for any of our training services prior to the commencement of the service.

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• Juno & Co reserves the right to refuse or terminate a service if, in our reasonable opinion, a dog(s) is considered unsafe or unsuitable for the service, or if information relevant to the safety or suitability of the dog(s) has not been disclosed.

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• Dogs must be kept on a lead at all times while in, on or around any of our training areas and public spaces unless under the supervision and instruction of the trainer.

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• Any information regarding health conditions, injuries, or illnesses that might affect the client(s) or anyone who attends with the client(s) ability to actively and safely take part in the session, use the facilities or equipment offered, must be disclosed prior to attending. If the client(s) or those who attend with the client fail to disclose this information, Juno & Co cannot be held responsible or liable for any injury, harm or loss that might occur. 

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• The client(s) are entirely responsible for anyone they choose to bring to the session(s) and the safe us of their own equipment. 

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• Undesirable or aggressive handling methods and tools, or disruptive behaviour is not tolerated. Juno & Co's priority is to provide modern, evidence based methods and reserves the right to ask an individual to leave if these values are compromised. 

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• Handlers must ensure they pick up and clean up after their dogs, and themselves (litter etc).

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Training Expectations & Outcomes

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• Juno & Co shall ensure that all training is conducted by an experienced professional.

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• While training progress and improvements may be demonstrated during the course of the training, long-term success is dependent upon the client(s) commitment to continuing and maintaining the training and advice provided by Juno & Co.

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• The client(s) acknowledge that behavioural and training outcomes can vary between individual dogs and may be affected by factors including, but not limited to, genetics, health, age, previous experiences, environment and the consistency of training provided by the client(s).

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• The client(s) acknowledge that not all behaviours can be fully resolved or “fixed”. Where appropriate, training may instead focus on managing behaviours through structured training, appropriate handling and ongoing management strategies.

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• Follow-up training sessions may be recommended or required following the completion of a service in order to maintain, reinforce and continue the progress achieved during the training period.

 

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Veterinary Care & Emergencies

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• In the event of a medical emergency involving a dog(s) whilst in the care of Juno & Co, Juno & Co shall make reasonable efforts to contact the client(s) as soon as reasonably practicable and, where veterinary treatment is required, shall take the dog(s) to their registered veterinary practice or, where this is not possible or in an emergency, to the closest available Veterinary Services.

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• The client(s) authorise Juno & Co to seek emergency veterinary treatment where, in the reasonable opinion of Juno & Co, such treatment is necessary for the health or welfare of the dog(s).

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• The client(s) are fully responsible for all veterinary fees, treatment costs, medication and any other costs incurred as a result of veterinary treatment required during or in connection with the services provided by Juno & Co.

 

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Liability & Indemnity

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• While Juno & Co shall take reasonable precautions to ensure the safety and welfare of client(s) and dog(s), the client(s) acknowledge that working with dogs carries inherent risks and that injuries, accidents, damage or loss may occur.

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• Juno & Co shall not be liable for any injury, accident, loss or damage suffered by client(s), dog(s) or any third party arising from the behaviour or actions of the dog(s), client(s) or any third party.

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• The client(s) agree to indemnify and hold harmless Juno & Co against claims, losses, damages, costs or expenses arising from the actions or behaviour of their dog(s), the client(s) or any third parties including claims made by third parties.

 

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Photography

 

• The client(s) must acknowledge that we may use photos and/or videos of their dog(s) alongside their first name, breed and what we have been training, on any or all of our social media pages for promotional use. If the client(s) do not wish for their dog(s) to be photographed, they must inform Juno & Co prior to the session.

 

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Booking, Sessions & Cancellations

• Payment for all services excluding intensive training are to be made in full at the time of booking, via our website.

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• All intensive training bookings must be paid in full before the start date. A 25% non-refundable deposit is required to secure a booking. The remaining balance must be paid before the first pick-up/drop-off.

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• In case of cancellation of a service, a full refund will be issued up until 7 days prior to the session. If the cancellation is within 7 days of the session, a refund of 50% will be issued. No refunds will be given within 2 days prior to the session. 

 

 

Booking and attending the session(s) constitutes acceptance and agreement of abiding by, and being bounded by the terms and conditions.

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